Privacy Policy
Last updated: August 2026
At Cocoa55, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection laws.
Who We Are
Cocoa55 is a UK-based business specialising in handcrafted luxury chocolates.
If you have any questions about this Privacy Policy or how we use your data, please contact us:
Email: gill@cocoa55.co.uk
Website: www.cocoa55.co.uk
What Information We Collect
We may collect the following information when you use our website or place an order:
-
Your name
-
Email address
-
Telephone number
-
Billing and delivery addresses
-
Payment information (processed securely by our payment provider – we do not store your card details)
-
Order history
-
Information you provide when submitting bespoke order enquiries
-
Website usage data through cookies and analytics
How We Use Your Information
We use your personal information to:
-
Process and fulfil your orders
-
Deliver your products
-
Respond to enquiries and bespoke chocolate requests
-
Communicate with you regarding your order
-
Improve our website and customer experience
-
Comply with legal and accounting obligations
-
Send marketing emails if you have chosen to receive them
Marketing
If you subscribe to our newsletter, we may send you updates about new products, seasonal collections, special offers and events.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Payment Security
Payments are processed securely through trusted third-party payment providers. Cocoa55 does not store or have access to your full payment card details.
Sharing Your Information
We only share your information when necessary, including with:
-
Payment providers
-
Delivery and courier companies
-
Website hosting providers
-
Professional advisers such as accountants where legally required
We never sell your personal information to third parties.
Cookies
Our website uses cookies to help improve your browsing experience and understand how visitors use our website.
Cookies may be used for:
-
Essential website functionality
-
Website performance and analytics
-
Marketing and advertising (where applicable)
You can control or disable cookies through your browser settings.
How Long We Keep Your Information
We only keep your personal information for as long as necessary to fulfil orders, meet legal obligations, resolve disputes and maintain business records.
Your Rights
Under UK GDPR, you have the right to:
-
Access your personal information
-
Request correction of inaccurate information
-
Request deletion of your information where appropriate
-
Restrict or object to certain processing
-
Request a copy of your personal data
-
Withdraw consent for marketing at any time
To exercise any of these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no online system can ever be completely secure, we work hard to ensure your information is handled safely.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cocoa55
Email: gill@cocoa55.co.uk
Website: www.cocoa55.co.uk
If you are unhappy with how your personal data has been handled, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):